Question 1

How long does an end of lease clean take?

Accepted Answer

A 1–2 bedroom apartment typically takes 3–5 hours, while a 3–4 bedroom house takes 5–8 hours. We work to a detailed exit-condition checklist and back every job with a 72-hour bond-back guarantee.

Question 2

Do you bring your own equipment and products?

Accepted Answer

Yes. Every Arise Property Care team arrives fully equipped with commercial-grade, eco-friendly cleaning products and equipment at no extra cost, so there's nothing for you to organise before we arrive.

Question 3

Do you provide eco-friendly cleaning products?

Accepted Answer

Yes, we use eco-friendly, non-toxic cleaning products as standard across all residential and commercial services, safe for children, pets and staff with allergies or sensitivities.

Question 4

How often should offices be professionally cleaned?

Accepted Answer

Most Sydney offices are cleaned 2–3 times per week to maintain hygiene and presentation standards. High-traffic offices or medical-adjacent workplaces often require daily servicing — we'll recommend a frequency during your free quote.

Question 5

Are your cleaners insured and police checked?

Accepted Answer

Yes, every Arise Property Care cleaner is fully covered by public liability insurance and has passed a national police check before joining our team, so you can feel confident having us in your home or workplace.

Question 6

Do I need to be home during the clean?

Accepted Answer

No. Many clients provide key access, a lockbox code or building instructions and continue with their day. We always secure the property and confirm with you once the job is complete.

Question 7

Can I reschedule or cancel a booking?

Accepted Answer

Yes, you can reschedule or pause a booking with at least 24 hours' notice at no charge. Just contact our team by phone or email and we'll adjust your schedule.

Question 8

How do I book a clean with Arise Property Care?

Accepted Answer

Request a free quote online or call 0469 864 885. We'll confirm scope and pricing, lock in a date and time that suits you, and send a confirmation — most bookings can be made within 24–48 hours.

Question 9

What areas of Sydney do you service?

Accepted Answer

We service the entire Sydney metro, from the CBD and Inner West through to Western Sydney, the Hills District, the Northern Beaches, Sutherland Shire and everywhere between — including Parramatta, Blacktown, Castle Hill, Norwest, Merrylands and surrounding suburbs. See our full list of service areas for details.

Frequently asked questions

All questions

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