Terms & Conditions
Last updated: 1 August 2026
1. Acceptance of terms
By requesting a quote, making a booking or using our services, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.
2. Quotes and bookings
Quotes are provided in good faith based on the information supplied and may be adjusted if the property size, condition or scope differs from what was described. Bookings are confirmed once a date and time are agreed.
3. Cancellations and rescheduling
We ask for at least 24 hours' notice to reschedule or cancel a booking at no charge. Cancellations made with less notice may incur a fee to cover allocated staff time.
4. Access to the property
You are responsible for providing safe and reasonable access to the property at the agreed time, including keys, access codes or building instructions where relevant. Additional charges may apply if our team cannot access the property at the scheduled time.
5. Satisfaction guarantee
If you are not satisfied with an area of your clean, contact us within 24 hours (or 72 hours for end of lease cleans) and we will arrange a re-clean of the affected area at no additional cost.
6. Liability
Arise Property Care carries public liability insurance. Claims for damage must be reported within 24 hours of the service. We are not liable for pre-existing damage, normal wear and tear, or items of significant sentimental or high value not disclosed prior to the service.
7. Payment
Payment terms will be confirmed at the time of booking or on your invoice. Late payments may incur additional administrative fees.
8. Changes to these terms
We may update these terms from time to time. Continued use of our services after changes are published constitutes acceptance of the updated terms.
9. Contact us
Questions about these terms can be directed to info@ariseproperty.com.au or 0469 864 885.